Shipping Policy

Shipping policies are regulations that follows to dispatch and deliver the packages to its customers on time, and also the conditions that might check the method and general actions. We necessitate everyone to read all the sections carefully to avoid hassles later.

Makeupmetoo follows two shipping methods namely Airmail Shipping and DHL Shipping. Airmail shipping demands up to 7 days for delivery to conclude whereas DHL shipping requires only about 2 to 3 days. We conduct the delivery from morning to evening. The cost of delivery may be different according to the selected delivery mode and the distance of the destination. By default, the shipping method will be imposed on Airmail shipment, therefore, those who need to get their parcel early have to choose DHL shipment specifically in the checkout page.

Makeupmetoo does the delivery and dispatches only on the working days. The orders got on Non-working days/holidays/weekends will be packed and shipped only on the succeeding working days. We need an accurate address to forward the delivery process perfectly, So please be careful to avoid mistakes in the address, otherwise, the package might get missed in the transition stage for which we cannot entertain a return/refund.

Buyer is responsible to make their or any trustful receiver's attendance at the address when the parcel reaches there. In case that process got failed then Makeupmetoo has directed the delivery partner to keep the package at the delivery/postal office for a short duration. Customers have to collect the package from the office as soon as possible.  Negligence in this stage would result in a return of the product back to us. To avoid that, kindly receive or collect the package on time.

Extra or import charges will not be included in displayed delivery expenses. Each country or state will have their individual rules and costs for delivery process. We request consumers to read about every such payment and yield it wherever necessary while receiving the package. Makeupmetoo will not be liable if you haven't got your parcel due to the denial of such extra costs.

Delivery process may be kept pending in cases of any troubles that could be natural as well as man-made for instance floods, earthquake, volcanic eruptions, tsunami, tornado, riots, civil war, nuclear explosions, curfew, emergencies, etc. It will be ungovernable for us to continue our delivery process in circumstances like these. We normally wait for such incidents to stop. If not, we will dismiss the process and do the refund.

We would like to inform you that as a consequence of the COVID-19 circumstances, There may be a delay with the pending orders and also deliveries. Hope you understand and cooperate with us. Stay Safe!

Kindly reach us for more clarity.